Program Description
Bilingual Customer Services prepares students for entry level office positions. Students learn computer applications, business communications, data entry and customer service skills. This program is for Spanish-speaking students who want to improve
their English language skills. Intense English language acquisition is included. Students prepare for the Microsoft Office Specialist (MOS) certification.

The following programs are available:

Bilingual Customer Services I prepares students for receptionist.

Bilingual Customer Services II prepares students for data entry clerk and customer service representative.

Program Courses
Bilingual Customer Service I
BCS 1010 Professional Development I
CIT 1030 Computer Operations and Windows
CIT 1060 Introduction to Keyboarding
BCS 1020 Internet Fundamentals
BCS 1030 Computer Applications (Microsoft Office)
BCS 1040 Customer Service
BCS 1000 Language Acquisition I
Electives: Students will select 75 hours in one or a combination of the following electives; total program length not to exceed 600 hours.
WBL 1000 Job Shadowing
WBL 1010 Internship
WBL 1020 Projects
BCS 1050 Publishing Software (Microsoft Publisher)


Bilingual Customer Service II
Prerequisite: Bilingual Customer Services I
CIT 2000 Professional Development II
BCS 2010 Intermediate Computer Applications (Microsoft Office)
BCS 2020 Business Communications
CIT 1080 Business Math
CIT 1090 Filing
BCS 2030 Data Entry
BCS 2040 Advanced Customer Service
BCS 2050 Model Office
BCS 2000 Language Acquisition II
Electives: Students will select 75 hours in one or a combination of the following electives; total program length not to exceed 600 hours.
WBL 2000 Job Shadowing
WBL 2010 Internship
WBL 2020 Projects
BCS 1050 Publishing Software (Microsoft Office)

Salary Range
Entry Level $8.00 - $10.00/hour
With Experience $9.00 - $11.00/hour

Career Opportunities

Data entry clerk

Receptionist

Customer service representative

Helpful Attributes and Abilities

Reading, language and math skills at the

8th grade level or above

Strong interpersonal skills

Positive attitude

Dependability

College Credit
OSU-OKC* OSU-OKM

*Advanced Standing Credit (ASC): Upon completion of 12 resident college hours
at the receiving college, ASC will be added to a student’s college transcript.

Student Organization
BPA-Business Professionals of America

Certifications Available
Microsoft Office Specialist (MOS)

Metro Tech Accreditations

Oklahoma State Board of Career and Technology Education (ODCTE)
Oklahoma State Board of Education (OSBE)
North Central Association-Commission on Accreditation & School Improvement (NCA-CASI)