Metro Technology Centers - Full-Time Program - Customer/Administrative Services

Customer/Administrative Services

Program Description
Choose training in entry level and/or advanced business and office skills to become a valued member of a business office team. Learn all phases of communication, customer service and problem solving. Students prepare for Microsoft Office Specialist (MOS) certification.

The following programs are available:

Customer Services prepares students for data entry clerk, receptionist and customer service representative.

Administrative Services prepares students for administrative
assistant.

Program Courses

Customer Services

CIT 1000 Professional Development I
CIT 1030 Computer Operations and Windows
CIT 1060 Introduction to Keyboarding
CIT 1050 Internet Fundamentals
CUS 1000 Computer Applications for Customer Service (Microsoft Office)
CIT 1070 Business Communications
CIT 1090 Filing
CIT 1100 Data Entry
CIT 1080 Business Math
CUS 1030 Customer Service Skills
CUS 1020 Model Office
CIT 1020 Integrated Academics I
CUS 1060 Professional Development II
Electives: Students will select 75 hours in one or a combination of the following electives; total program length not to exceed 600 hours.
WBL 1000 Job Shadowing
WBL 1010 Internship
WBL 1020 Projects
CIT 1150 Basic Document Formatting
CIT 2100 Advanced Document Formatting
CIT 2060 Advanced Word Processing Applications (Microsoft Word)
ADM 2070 Presentation Applications

Administrative Service
Prerequisite: Customer Services
ADM 2100 Professional Development III
CIT 2040 Advanced Windows/Outlook
ADM 2000 Keyboarding for Speed and Accuracy
CIT 1150 Basic Document Formatting
CIT 2100 Advanced Document Formatting
CIT 2060 Advanced Word Processing Applications (Microsoft Word)
ADM 2070 Presentation Applications (Microsoft PowerPoint)
ADM 2030 Computational Skills
CIT 1560 Publishing Software (Microsoft Publisher)
ADM 2020 Proofreading
CIT 1550 Integrated Computer Applications (Microsoft Office)
ADM 2010 Machine Transcription
ADM 2080 Workplace Basics
CIT 2010 Integrated Academics II
Electives: Students will select 75 hours in one or a combination of the following electives; total program length not to exceed 600 hours.
WBL 2000 Job Shadowing
WBL 2010 Internship
WBL 2020 Projects
ADM 2050 Financial Documents
ADM 2060 Presentations and Meetings
CIT 2090 Advanced Presentation Applications (Microsoft PowerPoint)
CIT 2200 Integrated Academics III

Salary Range

Entry Level $8.00 - $10.50/hour
With Experience $9.00 - $11.00/hour

Career Opportunities

Data entry clerk

Customer service representative

Receptionist

Administrative assistant

Helpful Attributes and Abilities

Reading, language and math skills at the 8th grade level or above

Strong interpersonal skills

Good oral and written communication skills

Positive attitude

Dependability

College Credit
OSU-OKC* / OSU-OKM

*Advanced Standing Credit (ASC): Upon completion of 12 resident college hours at the receiving college, ASC will be added to a student’s college transcript.

Program Length
Customer Services 600 hrs.
Administrative Services 600 hrs.

Schedule
5 months, full-day (each section)
Full- or half-day scheduling available

Who Can Enroll

Juniors, Seniors & Adults

Location

Springlake Campus
Information Technology Center
1800 Springlake Drive
Oklahoma City, OK 73111

Financial Aid

Available for those who qualify

Student Organization
BPA-Business Professionals of America

Certifications Available
Microsoft Office Specialist (MOS)

Metro Tech Accreditations

Oklahoma State Board of Career and Technology Education (ODCTE)
Oklahoma State Board of Education (OSBE)
North Central Association-Commission on Accreditation & School Improvement (NCA-CASI)

A Gold Star School Quality Award Winner

A Gold Star School
Quality Award Winner